Pinterest
X
SEARCH by Item or Member name
nav-icon
X
SEARCH by Item or Member name
TRADER
SUPPORT
haute-HI79s-img
Trading Basics
  • MEMBERSHIP
  • WHAT IS AN HAUTE TRADE?
  • WHAT ARE TIERS?
  • TRADER REQUIREMENTS
  • ITEM LISTING
  • COMMUNITY RULES & GUIDELINES
  • TRADER-CLOSET
  • IN HOLDING
  • ITEM COMMENT BOARD
  • NOTIFICATIONS
MEMBERSHIP

Membership

It's absolutely free to join. Select Become a Member at the top right corner of this page, enter your details, and we'll send you a welcome e-mail. Click the link in the message to confirm your e-mail address, and you're all set.

 

 

WHAT IS AN HAUTE TRADE?

It's our innovative method to evolve your closet. You can make up to three options within one offer. If your offer is accepted you've made an HauteTrade!

WHAT ARE TIERS?

Tiers and tier values

Each of the designer labels approved for listing on HauteTrader has been assigned to a tier from 1 through 4. For example, DVF is Tier-1, and Chanel is Tier-4.

An item's tier value is a loose method to provide hierachy to items. For example, DVF. is a Tier one, while Chanel is a Tier 4. 

 

Tier-1 item = 100 Trade-Credits

Tier-2 item = 200 Trade-Credits

Tier-3 item = 300 Trade-Credits

Tier-4 item = 400 Trade-Credits

TRADER REQUIREMENTS

Trader Requirements

Before you may begin trading on HauteTrader, you are required to list at least 1 Item and verify your phone number.

ITEM LISTING

Item Listing

To list an item, cick List Now. Upload at least 3 clear and accurate high-resolution images of your item (as viewed from the front, side, and back), and enter a short description. Our style team will screen your listing and it should go live within an hour of listing. We'll notify you by e-mail when your listing goes live on the site.

COMMUNITY RULES & GUIDELINES

 

1. Only send items that are in the condition portrayed and described in your listing.

 

2.  Don't make a Trade Offer unless you're sure you want to make that trade in order to avoid canceled trade listings.

 

3.  Don't bully or harass other users on the site.

 

4.  Give honest reviews which ONLY contain content related to the trade in question. 

 

5.  Reviews should be based on the Trade Transaction and NOT your personal opinion about the Trader.

 

6. If, for whatever reason, another user tries to convince you not to use our Premium feature, be wary of that user and report the member to HauteTrader support. 

 

7. Your bio can only include information pertaining to yourself. Do not advertise or bash anyone else in your bio. 

 

8. Don't list any item that is in a condition that you would not be happy to receive yourself.

 

9. Always inspect items before sending them.

 

10. If you're not certain that the item you're listing is authentic, don't list it. Listing fake items will result in account deactivation. 

 

11. If you are at any point unsatisfied with an item you receive, please file a dispute and contact us, if necessary. DO NOT contact the other trader. We ask that you wait to leave a review for the said user until all actions have been taken to resolve the dispute.

 

12. Ship your Trade Item within 7 days, or the trade agreement will be canceled.

 

13. Do not list anything manufactured more than 10 years ago. We do not accept vintage items on this site.

 

14. You may only list items from designers that are approved in our Designer Index. DO NOT list any item under a false designer name.

 

15. Do not knowingly trade for items, which are not on our approved in our Designer Index. Instead, if you happen to see an item that is not on our approved designer list, please notify HauteTrader support via the “report an item” pop-up.

 

16. If you notice any unusual or suspicious activity by another user, please contact us. DO NOT contact that user regarding this activity.

 

17. Always photograph items in good lighting to avoid potential conflict. DO NOT mask the condition of an item by photographing it in poor lighting.

 

18. Do not discourage members from listing their items as premium.

 

19. Do not ship items that are not within the agreed upon Trade Agreement. 

 

20. Do not utilize the comment boards to make offers. if you would like to make an offer, please submit a formal offer via the Make Offer page. 

 

21. Do not use HauteTrader as a forum to promote or advertise competitor websites, interests, or views.

 

25. Do not post content that endorses illegal activity or violence.

 

26. Do not post content that violates another person or entity’s rights, including privacy or intellectual rights. 

 

27. Do not ask any member for personal contact information in the pursuit of making outside transactions.

                       

28. Only add up-to-date item photos.

 

29. If you opt out of our Premium protection and feel that you've received a counterfeit item, please have the item inspected by a professional before starting a dispute or accusing that member of selling a fraudulent item.

 

30. Only list items on the site that you're positive you are ready to trade. If you have items in your closet listed on other sites, be sure to remove them from HauteTrader should they sell. 

 

31. Do not mark items as "On hold" for any particular members. 

 

Our rules are in place to ensure a safe, fair, and pleasant trading community.  Failure to comply may result in immediate account deactivation. 

 

 

 

TRADER-CLOSET

Your Trader-Closet 

Your Trader-Closet is where you present yourself to the other members and where they can connect with you. Personalizing your closet by stating your size, style, and favorite designers helps other traders to tailor their Trade-Offers to perfectly suit your tastes.

IN HOLDING

IN HOLDING 

If someone sends you Trade-Credits we place them into your Holding account.

 

ITEM COMMENT BOARD

Comment Board

Each item listing has its own Comment Board where you can post messages and receive replies, or just find out what people are saying about the item.

NOTIFICATIONS

Notifications

You can access notifications via the dropdown menu at the top right of the page. As soon as you log in, check your notifications to find out what has happened while you've been away. 

MEMBERSHIP
MEMBERSHIP

Membership

It's absolutely free to join. Select Become a Member at the top right corner of this page, enter your details, and we'll send you a welcome e-mail. Click the link in the message to confirm your e-mail address, and you're all set.

 

 

WHAT IS AN HAUTE TRADE?
WHAT IS AN HAUTE TRADE?

It's our innovative method to evolve your closet. You can make up to three options within one offer. If your offer is accepted you've made an HauteTrade!

WHAT ARE TIERS?
WHAT ARE TIERS?

Tiers and tier values

Each of the designer labels approved for listing on HauteTrader has been assigned to a tier from 1 through 4. For example, DVF is Tier-1, and Chanel is Tier-4.

An item's tier value is a loose method to provide hierachy to items. For example, DVF. is a Tier one, while Chanel is a Tier 4. 

 

Tier-1 item = 100 Trade-Credits

Tier-2 item = 200 Trade-Credits

Tier-3 item = 300 Trade-Credits

Tier-4 item = 400 Trade-Credits

TRADER REQUIREMENTS
TRADER REQUIREMENTS

Trader Requirements

Before you may begin trading on HauteTrader, you are required to list at least 1 Item and verify your phone number.

ITEM LISTING
ITEM LISTING

Item Listing

To list an item, cick List Now. Upload at least 3 clear and accurate high-resolution images of your item (as viewed from the front, side, and back), and enter a short description. Our style team will screen your listing and it should go live within an hour of listing. We'll notify you by e-mail when your listing goes live on the site.

COMMUNITY RULES & GUIDELINES
COMMUNITY RULES & GUIDELINES

 

1. Only send items that are in the condition portrayed and described in your listing.

 

2.  Don't make a Trade Offer unless you're sure you want to make that trade in order to avoid canceled trade listings.

 

3.  Don't bully or harass other users on the site.

 

4.  Give honest reviews which ONLY contain content related to the trade in question. 

 

5.  Reviews should be based on the Trade Transaction and NOT your personal opinion about the Trader.

 

6. If, for whatever reason, another user tries to convince you not to use our Premium feature, be wary of that user and report the member to HauteTrader support. 

 

7. Your bio can only include information pertaining to yourself. Do not advertise or bash anyone else in your bio. 

 

8. Don't list any item that is in a condition that you would not be happy to receive yourself.

 

9. Always inspect items before sending them.

 

10. If you're not certain that the item you're listing is authentic, don't list it. Listing fake items will result in account deactivation. 

 

11. If you are at any point unsatisfied with an item you receive, please file a dispute and contact us, if necessary. DO NOT contact the other trader. We ask that you wait to leave a review for the said user until all actions have been taken to resolve the dispute.

 

12. Ship your Trade Item within 7 days, or the trade agreement will be canceled.

 

13. Do not list anything manufactured more than 10 years ago. We do not accept vintage items on this site.

 

14. You may only list items from designers that are approved in our Designer Index. DO NOT list any item under a false designer name.

 

15. Do not knowingly trade for items, which are not on our approved in our Designer Index. Instead, if you happen to see an item that is not on our approved designer list, please notify HauteTrader support via the “report an item” pop-up.

 

16. If you notice any unusual or suspicious activity by another user, please contact us. DO NOT contact that user regarding this activity.

 

17. Always photograph items in good lighting to avoid potential conflict. DO NOT mask the condition of an item by photographing it in poor lighting.

 

18. Do not discourage members from listing their items as premium.

 

19. Do not ship items that are not within the agreed upon Trade Agreement. 

 

20. Do not utilize the comment boards to make offers. if you would like to make an offer, please submit a formal offer via the Make Offer page. 

 

21. Do not use HauteTrader as a forum to promote or advertise competitor websites, interests, or views.

 

25. Do not post content that endorses illegal activity or violence.

 

26. Do not post content that violates another person or entity’s rights, including privacy or intellectual rights. 

 

27. Do not ask any member for personal contact information in the pursuit of making outside transactions.

                       

28. Only add up-to-date item photos.

 

29. If you opt out of our Premium protection and feel that you've received a counterfeit item, please have the item inspected by a professional before starting a dispute or accusing that member of selling a fraudulent item.

 

30. Only list items on the site that you're positive you are ready to trade. If you have items in your closet listed on other sites, be sure to remove them from HauteTrader should they sell. 

 

31. Do not mark items as "On hold" for any particular members. 

 

Our rules are in place to ensure a safe, fair, and pleasant trading community.  Failure to comply may result in immediate account deactivation. 

 

 

 

TRADER-CLOSET
TRADER-CLOSET

Your Trader-Closet 

Your Trader-Closet is where you present yourself to the other members and where they can connect with you. Personalizing your closet by stating your size, style, and favorite designers helps other traders to tailor their Trade-Offers to perfectly suit your tastes.

IN HOLDING
IN HOLDING

IN HOLDING 

If someone sends you Trade-Credits we place them into your Holding account.

 

ITEM COMMENT BOARD
ITEM COMMENT BOARD

Comment Board

Each item listing has its own Comment Board where you can post messages and receive replies, or just find out what people are saying about the item.

NOTIFICATIONS
NOTIFICATIONS

Notifications

You can access notifications via the dropdown menu at the top right of the page. As soon as you log in, check your notifications to find out what has happened while you've been away. 


Disputes and Resolutions Policy
 

 

TRADE-AGREEMENT FORFEITURE:  

 

Members are required to ship their items within 7 days of Trade-Agreement date

 

In a Trade-Offer, if ONE trader fails to ship her item within 7 days, HauteTrader issues a reminder asking her to send it within the next 8 daysIf she fails to ship the item before the extended deadline, HauteTrader may expel her from our community. The member who has not received her item(s) is refunded her Trade-Fee and the item's allocated Trade-Credits value as compensation for her lost item.

 

In a Trade-Offer, if BOTH traders fail to ship their items within 7 days, the trade agreement is canceled and the shipping label is considered deactivated.

 

 

HAUTETRADER DISPUTE POLICY: Effective March 14st, 2023

 
If the item you have received is not the item you agreed to trade or is not in the condition described in the listing or portrayed in the photos, you may launch a Trade-Dispute. You must launch your Trade-Dispute within 3 days of receiving the item. 
 
 
HauteTrader's Trade-Dispute process cannot facilitate Re-Trades of different items. Should you and the corresponding trader decide to make a Re-Trade for an item outside the original Trade-Agreement, you will not be able to utilize the Trade-Dispute and Re-Trade process facilitated by HauteTrader.
 
 
Within 5 days of the dispute launch date, HauteTrader will issue a decision declaring the trade GOOD or BAD
 
 
Before launching your dispute, please take note:
 
 
HauteTrader considers a trade to be GOOD in the following situations:
1.  The item is in good condition but does not fit to your liking
2.  The item is in good condition but you do not like it after viewing it in person
3.  The item's color differs from how it appeared in the photo, but the color difference is due to lighting
4.  The item's detailing is not to your liking
5.  The item's scent is not to your liking
6.  The item has flaws that HAVE been mentioned in the listing description
 
 
HauteTrader considers a trade to be BAD in the following situations:
1.  The item's size is not as listed
2.  The item's condition is not as listed
3.  The item has flaws that HAVE NOT been mentioned in the listing description
4.  The item's condition is marked is excellent, but the item is not in perfect (as new) condition
6.  The item's condition is marked as gently loved, but the item is in unwearable or visibly worn condition.
7.  You have received the wrong item
 
 
If you wish to cancel your Trade-Dispute, please contact [email protected] as soon as possible. If HauteTrader issues a decision regarding your Trade-Dispute before you cancel it, you are required to abide by the rules and requirements of the dispute decision. 
 
 
If your disputed trade is declared GOOD

If HauteTrader declares the trade GOOD, the trade is considered successful and the dispute is closed.
 
In the event that your disputed trade is declared GOOD but you are still not satisfied with your item, we recommend that you re-list it with a full and detailed description of the item and all of its issues. Someone else is sure to love it.
 
 
If your disputed trade is declared BAD
 
 
If HauteTrader declares the trade BAD, the trade is considered unsuccessful, The dispute initiator is refunded her Trade-Fee (minus shipping and processing costs). The dispute recipient is not refunded her Trade-Fee.
 
 
In an Trade-Credits-Only trade, if HauteTrader declares the trade BAD, the dispute initiator's Trade-Credits are returned to her spending account after the dispute recipient has received the returned item and marked it as delivered. At this point, the dispute is considered closed and cannot be reopened. 
 
 
If a disputed trade is declared BAD because the trader has sent the wrong item, and she now wishes to send the correct item, she is not allowed to utilize the Trade-Dispute and Re-Trade process facilitated by HauteTrader.
 
 
When a disputed trade is declared BAD, both traders receive a pre-printed shipping label via email. They are required to ship their items within 3 days.
 
 
If the dispute recipient fails to ship the Re-Traded item within  7 days, HauteTrader may suspend some of her account capabilities until the item is confirmed delivered. 
 
 
If the dispute initiator fails to ship the Re-Traded item within 10 days, HauteTrader may suspend some of her account capabilities until the item is confirmed delivered. 
 
 
If the dispute recipient fails to ship the Re-Traded item within 15 days, HauteTrader may expel her from the system. She must ship the item to HauteTrader HQ before we will consider reactivating her account. The dispute initiator receives her item's allotted Trade-Credits as compensation, as long as she has fulfilled her Re-Trade requirements.
 
If the dispute initiator fails to ship the Re-Traded item within 15 days, HauteTrader may expel her from the system. She must ship the item to HauteTrader HQ before we will consider reactivating her account. The dispute recipient receives half of her item's allotted Trade-Credits, as long as she has fulfilled her Re-Trade requirements. 
 
If both traders fail to ship their Re-Traded items within 15 days, the Trade-Dispute and Re-Trade process is closed, and no further action may be taken by either trader.
 
 
Please note: The Re-Trade process cannot be launched until both members have shipped their items.
 
 


Attention

HauteTrader is a fair trading community with an exclusive currency that we expect all members to use and accept liberally. Unfortunately, you have failed to honor your last 3 Trade-Credit trades. For this reason, your account was frozen. To unfreeze your account you must agree to abide by our Trader guidelines, which means that you agree to ship immediately should any of your currently listed items be traded for Instant Trade-Credits.